Outdoor Escapes Playground Equipment Warranty
Our warranty, as outlined, applies exclusively to equipment distributed under the brand name Outdoor Escapes.
For products not listed under the Outdoor Escapes brand, please get in touch with a customer service
representative for specific warranty information.
Warranty Details:
Outdoor Escapes warrants to its original customer, for as long as the original customer owns the product and
uses it with normal installation and usage in accordance with published specifications, that it will be free
from defects in materials and workmanship.
Exclusions:
This warranty does not cover damage resulting from misuse, vandalism, modified parts, or damage such as dents,
scratches, fading/weathering, and normal wear and tear. Additionally, the warranty does not encompass the cost
of freight or labor for the removal and installation of repaired or replacement parts. Warranty claims must be
filed within the applicable warranty period, and replacement parts carry the relevant warranty from the date
of shipment.
Repair and Replacement:
Repair or replacement orders for warranted products will pertain to the specific component part, not the
entire product. To initiate a repair or replacement request, please contact your Outdoor Escapes distributor
for a return authorization.
Limitations:
Warranties are limited to the repair or replacement of defective parts and extend only for the original
warranty period. All warranty periods commence from the delivery date of the goods. These warranties are
non-transferable and solely apply to end users who purchase new products directly from Outdoor Escapes or an
authorized Outdoor Escapes distributor for personal or business use, not for the purpose of re-distribution or
re-sale. No other warranties are applicable.
100 year- Limited Warranty
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Aluminum and steel upright posts against structural failure due to deterioration, corrosion, or workmanship
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Hardware against structural failure due to deterioration, corrosion, or workmanship
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Post caps and clamps against structural failure due to deterioration, corrosion, or workmanship
15 year Limited Warranty
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Rails, rungs, rigid climbers, loops and decks against structural failure or workmanship
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HDPE and rotational molded plastic components against structural failure due to materials or workmanship
5 year Limited Warranty
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Cables and nets against premature wear due to natural deterioration or manufacturing defects
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Swing set frames
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PVC coating against cracking and peeling
3 year Limited warranty
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Blow molded plastics against structural failure due to materials or workmanship
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Shade Metal Framework
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Shade Fabric
1 year Limited Warranty
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Moving parts against structural failure due to materials or workmanship
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All materials and products not covered above against failure due to materials or workmanship including swing
parts (seats, hangers, chains, connectors) and post mount events (Bongos, Rain Wheel, Ship's Wheel, Single
Drum)
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All adult fitness equipment
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Shade structure moving parts, cables, and materials not specifically listed elsewhere
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Thermoplastic and powder-coating on site amenities
Outdoor Escapes Shade-Specific Warranty Conditions
Our leasing plan provides you with the flexibility and funds needed to kick-start your project. It features
attractive rates, potential tax advantages, and a straightforward application process.
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Excluded Damages: This warranty does not cover damage resulting from vandalism, improper installation,
misuse, normal wear and tear, accidental damage, exposure to extreme weather conditions, damage from salt or
chlorine water, sand or other abrasive or corrosive elements, incorrect use, unauthorized repairs or
alterations, improper or infrequent maintenance, or cosmetic defects, including but not limited to
scratches, dents, peeling, or fading finishes, and abnormal conditions.
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Natural Weather Conditions: The warranty does not extend to damages caused by natural weather conditions,
including but not limited to hail, flooding, lightning, tornadoes, sand storms, shifts of terrain,
earthquakes, mudslides, or windstorms. In areas prone to hurricanes, the removal of a shade fabric is
required once a hurricane warning has been issued.
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Design Changes: In the rare event of failure, Outdoor Escapes reserves the right to make design, color, or
other necessary changes to rectify the condition and prevent any future occurrences. Outdoor Escapes retains
the option to replace or repair defects in materials.
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Modifications: Any modifications, alterations, or attachments made to the shade product without written
consent from the manufacturer will void the warranty.
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Additional Objects: The warranty is void if signs, ornaments, fans, lights, fixtures, miscellaneous objects,
or decorations are added to the shade structure unless specifically designed and engineered by the
manufacturer.
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No Implied Warranties: Outdoor Escapes does not include any implied warranty of merchantability, fitness, or
purpose, and no warranties extend beyond the description of this warranty. The warranty specifically
excludes any indirect, special, consequential, incidental, or liquidated damages due to a breach of
warranty.
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Notification and Inspection: The owner must notify Outdoor Escapes with the original issued purchase order
number to schedule an inspection within 30 days after discovering any defect covered by this warranty, and
before attempting any repairs or alterations. This Limited Warranty becomes null and void if the owner makes
any alterations outside of instructions provided by Outdoor Escapes.
This warranty provides clear guidelines for what is covered and excluded, ensuring a comprehensive
understanding of the warranty terms. Site Amenities
Outdoor Escapes Thermoplastic and Powder-Coating Warranty for Site Amenities The 1-year Limited Warranty for
thermoplastic and powder-coating on Outdoor Escapes site amenities comes with specific exclusions:
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Excluded Conditions: This warranty does not cover abnormal conditions, contingent liability, cosmetic
defects (including scratches, dents, marring, stripping, peeling, or fading), damage due to incorrect
installation, vandalism, misuse, accidental wear and tear from normal use, exposure to extreme weather,
immersion in salt or chlorine water, damage due to sand, salt spray, or other abrasive and corrosive
materials, unauthorized repair or modification, abnormal use, or lack of maintenance.
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Weather and Climate Conditions: The warranty does not cover damages due to weather conditions or climate
factors such as hail, flooding, lightning, tornadoes, sand storms, shifts of terrain, earthquakes,
mudslides, or windstorms.
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Field Touch-Up: The product may require field touch-up immediately after installation and periodically over
its life to extend its useful life. Repair kits are initially provided at no cost during installation and
available for purchase throughout the product's lifespan. Any costs associated with labor or tools required
for repair are the customer's responsibility for thermoplastic or powder coat finish.
This warranty provides clear guidelines on what is covered and excluded, ensuring a comprehensive
understanding of the warranty terms, and emphasizes the importance of regular maintenance to extend the life
of the product.
