PURCHASING PROCESS

PURCHASING PROCESS

1) Submit Your Quote Request:

Start by submitting a quote request on our website.

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If you'd prefer not to use the online quote request system (step #1 above), you can reach out directly to us. Our team will connect you with a sales representative via email or phone to address any questions you may have. Once all your inquiries are answered and you're ready to proceed, we’ll assist you with placing your order over email or the phone.

2) Receive Your Formal Quote:

After your quote request is reviewed or after speaking with a sales representative about your needs, we will send you a formal quote within 1-3 business days. The quote will include a detailed breakdown of the products, shipping costs, taxes (if applicable), installation fees (if requested), and the estimated lead time for delivery.

3) Select Your Payment Method:

We offer four payment options for your convenience: pay in full, make a deposit (50% of the total), or submit a purchase order. Payment must be received before any equipment is ordered.

• Paying in full is the simplest option for both parties.
• Deposits: If you choose to pay a deposit, your sales representative will assist you with submitting the deposit when placing your order. Our billing department will send you an invoice for the remaining balance at a later date.
• Purchase Orders (POs) are available for government entities only.

4) Confirm Your Order Details:

At this stage, you’ll need to carefully review your order details. Verify items such as color options, mounting preferences, and shipping address, as well as the date for installation (if applicable). Once everything looks correct, sign the quote and return it to us by email or fax along with your selected payment method.

5) Submit Your Payment:

We offer various payment options to make the process as convenient as possible:

• Credit Card (For orders $10,000 or less): We accept Visa, MasterCard, American Express, and Discover. You can easily process payments online for orders under $10,000. If your order exceeds $10,000, please reach out to us to discuss alternative payment methods.
• Purchase Order: Available to government entities. Please send the PO via email, fax, or mail.
• Company or Municipal Check: Checks must be received before we process the order.
• Wire Transfer: If you choose this option, prior arrangement is necessary before initiating the transfer.

6) Order Confirmation & Receipt:

Once your order has been processed and accepted, we will send you an ‘Order Acknowledgement’ to the email on file. Please review this document carefully and contact us immediately if any details or terms appear incorrect or differ from what was agreed upon.