You can return most new, unopened items within 30 days of delivery for a full refund. We'll cover the return shipping costs if the return is due to our mistake (e.g., incorrect or defective item).
Expect your refund within four weeks after returning the item, although it often arrives more quickly. This timeline includes transit time for the return to reach us (5 to 10 business days), our processing time (3 to 5 business days), and your bank's processing time for the refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you'd like to return. We'll respond promptly with return instructions.
Outdoor Escapes Shipping Policy: We ship to almost any location worldwide. Please note that some products have shipping restrictions, and we can't ship certain items to international destinations.
When you place an order, we'll estimate shipping and delivery dates based on item availability and your selected shipping options. The estimated shipping dates will vary depending on the chosen shipping provider and will be displayed during the checkout process.
Please also note that shipping rates are weight-based for many of the items we sell. The weight of each item can be found on its product detail page. To align with the policies of our shipping partners, all weights are rounded up to the next full pound.
Shipping Options: At Outdoor Escapes, we aim to offer cost-effective shipping options for our customers. Shipping charges depend on the size and weight of items, shipping distance, delivery destination accessibility, and the chosen shipping method.
Note that we cannot ship orders to PO boxes.
Most of the products we sell are large items and are shipped via "LTL" (less-than-truckload) freight, providing curbside delivery at the shipping address. LTL freight is an efficient way to move large items within the contiguous United States, but delivery times are not guaranteed. Orders are shipped Monday through Friday (excluding bank holidays) and usually take 3-7 business days in transit.
Very large items, such as rubber mulch and large playground equipment, may be shipped via dedicated truck/van, known as "FTL" (full truckload) freight shipment. FTL shipments offer quick transit times and often deliver door-to-door. Regardless of how the order appears at checkout, we may use FTL freight or dedicated truck/van for orders with many or large items.
Parcel packages may be shipped via FedEx, USPS, or UPS Ground services, depending on the origin's availability. Orders in stock, received by 1:00 PM CST, are usually processed within 1-2 business days.
Please note that "Free Shipping" does not imply that the item was shipped at no cost to Outdoor Escapes. Refer to our refund policy for any questions about refund amounts related to shipping.
Curbside Delivery Freight Shipping Explanation: Commercial playground equipment and other large items are shipped via freight with curbside delivery. Here's what you can expect:
Receiving a Shipment: Receiving a freight shipment isn't overly complicated but requires thoroughness and time, depending on the shipment's size. To ensure a smooth process, follow these steps:
Reporting Damaged or Lost Items: It's your responsibility to ensure that the shipment matches the delivery receipt's item count. If the order is incomplete, you must note this with the carrier during delivery. The more details you can include when signing the paperwork, the better.
If you encounter concealed damage or lost items after signing off on the shipment, report it as concealed damage or lost product. To claim replacement parts, you will need pictures of the shipment and the paperwork you signed. Refer to our Terms of Service page for more information.
Additional Costs and Fees: Playground Boss aims to minimize unnecessary services and fees in your shipping charges. However, there are scenarios where additional shipping fees may apply: